What is a Primary Care Provider?
A primary care provider, also called a PCP, is your personal doctor who will provide and arrange all of your medical care. All PHC members, except under special circumstances are assigned to a PCP.
How do I pick a PCP?
Partnership HealthPlan of California (PHC) sends all new members a Provider Directory that lists PCP’s who participate in our health plan. PHC members are asked to review this list and then notify PHC of the PCP they have selected.
Look through the PHC Provider Directory. Choose the doctor or medical group that you want. Refer to the Provider Directory to see which providers are open to new patients, only seeing current patients or are closed.
Some doctors speak other languages in addition to English and may have staff who speak other languages. You can check to see what languages each doctor and medical group provides by looking at the PHC Provider Directory.
If you would like a Provider Directory, you can call the PHC Member Services Department at 800-863-4155. The list of providers is also available on our website.
Changing your Primary Care Provider
If you would like to change your primary care provider or medical group, choose another provider from the PHC Provider Directory. Then you should contact the PHC Member Services Department with your choice. Our staff will update your records and send you a new PHC Identification Card.
If you call the PHC Member Services Department before the 25th of the month, you can start going to your new primary care provider on the first day of the next month. Calls received after the 25th of the month, will be effective on the first day of the second month from the date your request was received.