Transportation Services

One Mile at a Time!

The Transportation Services Department coordinates
non-emergency medical transportation (NEMT), non-medical transportation (NMT), gas mileage reimbursement, and other
travel-related services for our members. It is our responsibility to get you to your medically necessary, Medi-Cal covered services using the least costly method of transportation that meets your needs.

One Mile at a Time!

The Transportation Services Department coordinates non-emergency medical transportation (NEMT), non-medical transportation (NMT), gas mileage reimbursement, and other travel-related services for our members. It is our responsibility to get you to your medically necessary, Medi-Cal covered services using the least costly method of transportation that meets your needs.

Non-Emergency Medical Transportation

Non-Medical Transportation

Gas Mileage Reimbursement

Travel Related Expenses

Contact Us

Forms

Non-Emergency Medical Transportation (NEMT)

If you need transportation assistance to medical services and appointments, NEMT may be right for you. NEMT provides assistance for members who need help getting in and out of the vehicle and medical supervision for members during the trip, if needed. A Provider Certification Statement from a medical professional is required prior to arranging transportation. Types of NEMT transportation may include non-emergency ambulance, gurney van, wheelchair van, or medical air transport. Please call at least 5 days before your appointment for NEMT services.

Non-Medical Transportation (NMT)

Non-medical transportation can be arranged for you if you do not require additional assistance from the driver. NMT services are available when you attest that you have no other way to get to your Medi-Cal covered services.
You may be able to get NMT services for the following reasons:
No valid driver's license
No working vehicle in the household
Unable to travel or wait for medical or dental services alone
A physical, cognitive, mental or developmental limitation
Types of NMT may be passenger car, taxi, bus, train, or other public transportation. It is based on the least costly mode of transport that meets your needs. Coverage includes transportation costs for the member and one attendant such as a parent, guardian, or spouse. Please call at least 5 days before your appointment for NMT services.

Gas Mileage Reimbursement

A friend or family member may be eligible to receive gas mileage reimbursement for using a personal vehicle to transport you to your Medi-Cal covered services. Before your driver is able to be paid, they will need to submit their valid driving credentials to us. This includes:
Valid driver’s license
Valid vehicle registration; and
Valid vehicle insurance
Upon completion of your appointment, you will be required to submit an attendance verification document. You can find a list of required documents here. You cannot be reimbursed for driving yourself. Please call at least 5 days before your appointment for gas mileage reimbursement.

Travel-Related Expenses

You may qualify for travel-related transportation expenses to your medically necessary Medi-Cal covered services. This may include lodging, meals, parking, tolls, or other travel expenses. Travel expenses may also be covered for an attendant. Prior approval is required and these services are subject to time and distance requirements. Please contact us to learn more about this benefit. Services can be requested by calling Partnership’s Transportation Services.

Partnership's Transportation Services Department is available Monday – Friday, 7 a.m. – 7 p.m. You can call us at (866) 828-2303. A transportation specialist will answer any questions you have about transportation and will help address any problems you may have related to your transportation needs.

Forms

Gas mileage reimbursement required documents
Your provider will fill out the appropriate NEMT PCS form for you

If you are facing a medical emergency, call 911 for assistance.

Ambulance and emergency services are covered under your Partnership benefits and are at no cost to you.