Coronavirus Information

​​Attention PHC Members:

Due to the coronavirus (COVID-19), the California governor has issued guidance to reopen the state safely in multiple phases. To help prevent the spread of the disease, everyone is encouraged to stay home except for essential activities. If you go out, keep at least 6 feet of distance from others and wear a cloth face covering when in public places. Remember to wash your hands frequently.

Your doctor's office may have new temporary operating hours due to COVID-19. Please call your doctor's office to find out what hours they are open. You can also ask them about the possibility of video or phone visits, a great option to get quality care from the comfort of your home. If you have trouble getting in touch with a representative from their office, please call, PHC's Member Services department at (800) 863-4155, TTY users can call the California Relay Service at (800) 735-2929 or 711.

Click here to learn more about cloth face coverings.

Are you a member with a question about COVID-19 or something else? Call us today, and we'll walk through your questions with you. Call  (800) 863-4155. TTY: (800) 735-2929 or 711. You can also call our Advice Nurse Line 7 days a week, 24 hours a day at (866) 778-8873.

PHC is sharing important information about the COVID-19 and recommendations to help prevent the spread of COVID-19. Please visit our Emergency Resource page for a list of resources. Click here

​​​About

Our Member Services Department serves over 570​,000 members. Their number one goal is to provide exceptional service to every inquiry whether it comes as a telephone call or a mail request for assistance. At the end of each phone call each Member Services Representatives will ask ​​you, "Have I met your service expectations today?"

• Who is Partnership HealthPlan of California
• About Member Services Department
• What Your Benefits Cover
• Frequently Asked Questions (FAQ)​
• Emergency Resources