​Getting Care

• Picking and changing your Primary Care Provider (PCP)
  
• Making a Doctors Appointment
  
• Referrals to Specialists
  
• Pharmacy Services
  
• Prior Authorization
• Whole Child Model / CCS
• Transportation Benefits / Getting to Your Medical Appointments
• Other Agencies​​​​

​Member Portal

Our new Member Portal was developed to create an intuitive, secure, and self-service portal enabling members to access clinical, non-clinical and benefits information from a computer or smartphone. Some of the self services available may include:

• View Lab Results
  

• Order/Print ID Card
  

• Change PCP
  

• Benefits

Click here to access the Member Portal.

Services Available Online

• Request an ID Card
• Request all PHC information sent to your email
• File a Member Complaint, Appeal, and Hearing Information
• Online Grievance Form

​Important Documents

• Provider Directory
• Member Handbook
• Appointment Wait Time Standards
• Member Newsletter
• California Advance Health Care Directive​
• Authorization to Release Healthcare Information Form​
  

• Assignment of Authorized Representative
  

• Designated Personal Representative Form
  

• Claim Request Form

• Prescription Reimbursement Request

  To request reimbursement for medicines you have paid and you live in:
  Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou or Trinity, click here
  Lake, Marin, Mendocino, Napa, Solano, Sonoma or Yolo, click here

• Additional Important Documents

​Additional Services

• Advice Nurse Line​​​​
• Translation and Interpretation Services
• Member Materials for Visually and Hearing Impaired
• Immigration Services - Legal Services (CA Department of Social Services)
• Weight Loss Program
• Case Management
• Community Resources​
  
• Emergency Resources

​Consumer Advisory Committee (CAC)

The Consumer Advisory Committee (CAC) advocates for members by ensuring that PHC is responsive to the diversity of health care needs of all members. Click below for more information:

• Northern Region CAC (Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties​

• Southern Region CAC (Lake, Marin, Mendocino, Napa, Solano, Sonoma, and Yolo Counties)