Contact Us
​Member Services

 

Hours: Monday - Friday, 

8 a.m. - 5 p.m.

Phone:  (800) 863-4155

TTY: (800) 735-2929 or 711


Medi-Cal

Important Announcements

Pharmacy Benefit: Change to Medi-Cal Rx

​Starting January 1, 2022, your pharmacy benefit will be provided by the Department of Health Care Services (DHCS) instead of Partnership HealthPlan of California (PHC). Your prescription medications will be covered by Medi-Cal Rx. Read More

Monkeypox in California

Gov. Gavin Newsom has declared a state of emergency due to the growing number of Monkeypox (MPX) cases. PHC is sharing some facts. Read More

COVID-19

PHC is sharing important information about COVID-19 and recommendations to help prevent its spread. Click here

Are you a member with a question about COVID-19 or something else? Call us today, and we'll walk through your questions with you. Call  (800) 863-4155. TTY: (800) 735-2929 or 711. You can also call our Advice Nurse Line 7 days a week, 24 hours a day at (866) 778-8873.

Do You Pay a Premium for Medi-Cal? COVID-19 Relief May Be Available

If you pay a monthly premium and are experiencing financial hardship due to COVID-19, you can receive temporary assistance (stopping your monthly premium payment or receiving credit). Read More

​​​About Member Services

Our Member Services Department serves over 570​,000 members. Their number one goal is to provide exceptional service to every inquiry whether it comes as a telephone call or a mail request for assistance. At the end of each phone call each Member Services Representatives will ask ​​you, "Have I met your service expectations today?"

​Getting Care

​Member Portal

Members.jpg

Our new Member Portal was developed to create an intuitive, secure, and self-service portal enabling members to access clinical, non-clinical and benefits information from a computer or smartphone. Some of the self services available may include:

  • View Lab Results

  • Order/Print ID Card

  • Change PCP

  • Benefits

Click here to access the Member Portal.

Services Available Online

 

​Important Documents

​Additional Services

 

 

 

 

Events

December23
December 23, 2022

Christmas Holiday

​In observance of the Christmas holidays, all PHC offices will be closed on Friday, December 23, 2022, and Monday, December 26, 2022​.​...

​Consumer Advisory Committee (CAC)

The Consumer Advisory Committee (CAC) advocates for members by ensuring that PHC is responsive to the diversity of health care needs of all members. Click below for more information:

    • Northern Region CAC (Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties​
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