Contact Us
Member Services

 

Hours: Monday - Friday, 

8 a.m. - 5 p.m.

Phone:  (800) 863-4155

TTY: (800) 735-2929 or 711

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Medi-Cal

Important Announcements

Flu Shots

PHC recommends a yearly flu shot for adults and children. Adult members can get flu shots at their doctor's office or a pharmacy. This year, children can get flu shots at pharmacies, too. From October 12, 2020, through December 31, 2020, PHC is expanding the coverage of flu shots as a pharmacy benefit to include eligible members ages 3 years and older. PHC members ages 3 and up can get flu shots at no cost at their pharmacy by showing their PHC ID card. Some pharmacies may have different policies about flu shots, so please check with your local pharmacy.


Pharmacy Benefit: Change to Medi-Cal Rx

​Starting January 1, 2021, your pharmacy benefit will be provided by the Department of Health Care Services (DHCS) instead of Partnership HealthPlan of California (PHC). Your prescription medications will be covered by Medi-Cal Rx. Read More


COVID-19

PHC is sharing important information about COVID-19 and recommendations to help prevent its spread. Click here

Are you a member with a question about COVID-19 or something else? Call us today, and we'll walk through your questions with you. Call  (800) 863-4155. TTY: (800) 735-2929 or 711. You can also call our Advice Nurse Line 7 days a week, 24 hours a day at (866) 778-8873.

​​​About Member Services

Our Member Services Department serves over 570​,000 members. Their number one goal is to provide exceptional service to every inquiry whether it comes as a telephone call or a mail request for assistance. At the end of each phone call each Member Services Representatives will ask ​​you, "Have I met your service expectations today?"

​Getting Care

​Member Portal

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Our new Member Portal was developed to create an intuitive, secure, and self-service portal enabling members to access clinical, non-clinical and benefits information from a computer or smartphone. Some of the self services available may include:

  • View Lab Results

  • Order/Print ID Card

  • Change PCP

  • Benefits

Click here to access the Member Portal.

Services Available Online

 

​Important Documents

​Additional Services

 

 

 

 

Events

November26
November 26, 2020

Thanksgiving Day Holiday

​​​​In ​observance of the Thanksgiving Day holiday, all PHC offices will be closed on Thursday, November 26, 2019 and on Friday, November 27, 201​9...
December02
December 02, 2020

Board of Commissioners Meeting

​The Partnership HealthPlan of California is governed by a Board of Commissioners. The Board is comprised of locally elected officials, provider representatives, and patient a...
December24
December 24, 2020

Christmas Holiday

​​​​​​​In observance of Christmas holidays, all PHC offices will be closed on Tuesday, December 24, 2020 and Wednesday, December 25, 2020​.​...

​Consumer Advisory Committee (CAC)

The Consumer Advisory Committee (CAC) advocates for members by ensuring that PHC is responsive to the diversity of health care needs of all members. Click below for more information:

    • Northern Region CAC (Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties​
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