Medi-Cal

​Getting Care

• Picking and changing your Primary Care Provider (PCP)
  
• Making a Doctors Appointment
  
• Referrals to Specialists
  
• Pharmacy Services
  
• Prior Authorization​
  
• Other Agencies​​​​

​Important Documents

• Provider Directory
• Member Handbook
• Appointment Wait Time Standards
• Member Newsletter
• California Advance Health Care Directive​
• Authorization to Release Healthcare Information Form​
• Additional Important Documents

Services Available Online

• Request an ID Card
• Request all PHC information sent to your email
• File a Member Complaint, Appeal, and Hearing Information
• Online Grievance Form

​Additional Services

• Advice Nurse Line​​​​
• Translation and Interpretation Services
• Member Materials for Visually and Hearing Impaired
• Weight Loss Program
• Case Management
• Community Resources​

​Consumer Advisory Committee (CAC)

The Consumer Advisory Committee (CAC) advocates for members by ensuring that PHC is responsive to the diversity of health care needs of all members. Click below for more information:

• Northern Region CAC (Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties​

• Southern Region CAC (Lake, Marin, Mendocino, Napa, Solano, Sonoma, and Yolo Counties)