Contact Us
Member Services

 

Hours: Monday - Friday, 

8 a.m. - 5 p.m.

Phone:  (800) 863-4155

TTY: (800) 735-2929 or 711

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Medi-Cal

Important Announcements

Flu Shots

PHC recommends a yearly flu shot for adults and children. Adult members can get flu shots at their doctor's office or a pharmacy. This year, children can get flu shots at pharmacies, too. From October 12, 2020, through December 31, 2020, PHC is expanding the coverage of flu shots as a pharmacy benefit to include eligible members ages 3 years and older. PHC members ages 3 and up can get flu shots at no cost at their pharmacy by showing their PHC ID card. Some pharmacies may have different policies about flu shots, so please check with your local pharmacy.


Pharmacy Benefit: Change to Medi-Cal Rx

​UPDATE (Nov. 17, 2020): Starting no sooner than April 1, 2021, your pharmacy benefit will be provided by the Department of Health Care Services (DHCS) instead of Partnership HealthPlan of California (PHC). Your prescription medications will be covered by Medi-Cal Rx. Read More


COVID-19

PHC is sharing important information about COVID-19 and recommendations to help prevent its spread. Click here

Are you a member with a question about COVID-19 or something else? Call us today, and we'll walk through your questions with you. Call  (800) 863-4155. TTY: (800) 735-2929 or 711. You can also call our Advice Nurse Line 7 days a week, 24 hours a day at (866) 778-8873.

​​​About Member Services

Our Member Services Department serves over 570​,000 members. Their number one goal is to provide exceptional service to every inquiry whether it comes as a telephone call or a mail request for assistance. At the end of each phone call each Member Services Representatives will ask ​​you, "Have I met your service expectations today?"

​Getting Care

​Member Portal

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Our new Member Portal was developed to create an intuitive, secure, and self-service portal enabling members to access clinical, non-clinical and benefits information from a computer or smartphone. Some of the self services available may include:

  • View Lab Results

  • Order/Print ID Card

  • Change PCP

  • Benefits

Click here to access the Member Portal.

Services Available Online

 

​Important Documents

​Additional Services

 

 

 

 

Events

January18
January 18, 2021

MLK Day - A National Day of Service

​​​In observance​ of the MLK Day holiday, all PHC Offices will be closed on Monday, January 18, 2021....
February15
February 15, 2021

President's Day Holiday Observance

​​​In observance of ​the President's Day holiday, all PHC offices will be closed on Monday, February 15, 2021.​...
May31
May 31, 2021

Memorial Day Holiday

​​​I​​n observance of ​the Memorial Day Holiday, all PHC offices will be closed on Monday, May 31, 2021.​...

​Consumer Advisory Committee (CAC)

The Consumer Advisory Committee (CAC) advocates for members by ensuring that PHC is responsive to the diversity of health care needs of all members. Click below for more information:

    • Northern Region CAC (Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties​
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