Contact Us
Member Services

 

Hours: Monday - Friday, 

8 a.m. - 5 p.m.

Phone:  (800) 863-4155

TTY: (800) 735-2929 or 711

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Medi-Cal

Coronavirus Information

​​Attention PHC Members:

Due to the coronavirus (COVID-19), the California governor has issued a statewide "Stay Home" order. To help prevent the spread of the disease, everyone is required to stay home except for essential activities. If you go out, keep at least 6 feet of distance from others.

Are you a member with a question about COVID-19 or something else? Call us today, and we'll walk through your questions with you. Call  (800) 863-4155. TTY: (800) 735-2929 or 711. You can also call our Advice Nurse Line 7 days a week, 24 hours a day at (866) 778-8873.

PHC is sharing important information about the COVID-19 and recommendations to help prevent the spread of respiratory diseases. Please visit our Emergency Resource page for a list of resources. Click here

​​​About

Our Member Services Department serves over 570​,000 members. Their number one goal is to provide exceptional service to every inquiry whether it comes as a telephone call or a mail request for assistance. At the end of each phone call each Member Services Representatives will ask ​​you, "Have I met your service expectations today?"

​Getting Care

​Member Portal

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Our new Member Portal was developed to create an intuitive, secure, and self-service portal enabling members to access clinical, non-clinical and benefits information from a computer or smartphone. Some of the self services available may include:

  • View Lab Results

  • Order/Print ID Card

  • Change PCP

  • Benefits

Click here to access the Member Portal.

Services Available Online

 

​Important Documents

​Additional Services

 

 

 

 

Events

May25
May 25, 2020

Memorial Day Holiday

​​​I​​n observance of ​the Memorial Day Holiday, all PHC offices will be closed on Monday May 25, 2020.​...
June24
June 24, 2020

Board of Commissioners Meeting

​​The Partnership HealthPlan of California is governed by a Board of Commissioners. The Board is comprised of locally elected officials, provider representatives, and patient ...
July03
July 03, 2020

4th of July Holiday

​​​​​​I​​n observance of ​the 4th of July holiday, all PHC offices will be closed on Friday, July 3, 2020.​...

​Consumer Advisory Committee (CAC)

The Consumer Advisory Committee (CAC) advocates for members by ensuring that PHC is responsive to the diversity of health care needs of all members. Click below for more information:

    • Northern Region CAC (Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties​
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