Contact Us
​Member Services

 

Hours: Monday - Friday, 

8 a.m. - 5 p.m.

Phone:  (800) 863-4155

TTY: (800) 735-2929 or 711


Medi-Cal

Important Announcements

 "Special Member" to "Direct Member" Change

PHC is changing the "Special Member" name listed for primary care providers (PCPs) to "Direct Member." This is a name change only. Your PHC benefits or how you receive care is not changing. If your PHC member ID card shows "PCP: Special Member," you can still use it. If you would like a new ID card with "Direct Member," you can print a new Member ID card from the Member Portal or call Member Services, Monday through Friday 8 a.m. – 5 p.m. at
(800) 863-4155, and choose Option 2.

Pharmacy Benefit: Change to Medi-Cal Rx

​UPDATE (February 18, 2021): The change to Medi-Cal Rx has been delayed. A new start date has not been given. PHC will continue to provide the full pharmacy benefit until the official change. Once the official change happens, your pharmacy benefit will be provided by the Department of Health Care Services instead of PHC. Your prescription medications will be covered by Medi-Cal Rx. Read More

COVID-19

PHC is sharing important information about COVID-19 and recommendations to help prevent its spread. Click here

Are you a member with a question about COVID-19 or something else? Call us today, and we'll walk through your questions with you. Call  (800) 863-4155. TTY: (800) 735-2929 or 711. You can also call our Advice Nurse Line 7 days a week, 24 hours a day at (866) 778-8873.

​​​About Member Services

Our Member Services Department serves over 570​,000 members. Their number one goal is to provide exceptional service to every inquiry whether it comes as a telephone call or a mail request for assistance. At the end of each phone call each Member Services Representatives will ask ​​you, "Have I met your service expectations today?"

​Getting Care

​Member Portal

Members.jpg

Our new Member Portal was developed to create an intuitive, secure, and self-service portal enabling members to access clinical, non-clinical and benefits information from a computer or smartphone. Some of the self services available may include:

  • View Lab Results

  • Order/Print ID Card

  • Change PCP

  • Benefits

Click here to access the Member Portal.

Services Available Online

 

​Important Documents

​Additional Services

 

 

 

 

Events

October22
October 22, 2021

COVID-19 Vaccine Clinic: Lake County

​Walk-ins welcome! 11 a.m.-5 p.m.
October23
October 23, 2021

COVID-19 Vaccine Clinic: County of Napa

GET VAXXED for FREE for those 12-29 yrs!
October26
October 26, 2021

COVID-19 Vaccine Clinic: County of Napa

​GET VAXXED for FREE for those 12-29 yrs!

​Consumer Advisory Committee (CAC)

The Consumer Advisory Committee (CAC) advocates for members by ensuring that PHC is responsive to the diversity of health care needs of all members. Click below for more information:

    • Northern Region CAC (Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties​
​