The Care Coordination Department offers a variety of evidence-based services and interventions to coordinate care for members. Our team of Case Managers, Medical Social Workers, and Health Care Guides help to ensure services are coordinated for the member across the healthcare continuum through the use of an Individualized Care Plan (ICP) and member-centric goals.
We meet our goals through the following services:
- General Case Management
- Complex Case Management (CCM)
Northern Region CCM Flyer
Southern Region CCM Flyer
- Transition of Care (TOC) - This is for members that have had a hospital stay and have recently been discharged
- Whole Child Model (WCM)
Our Referral Form can be found here
You can contact our Care Coordination team directly at (800) 809-1350
Following is contact information for our Care Coordination Departments in our Northern and Southern Regions. Click on a county name to view their current programs.