Care Coordination


 Our Goal and Purpose

​The main goal of our Care Coordination department is to meet members' needs and preferences while delivering high-quality, high-value health care. This means that member needs and preferences are known and communicated at the right time, to the right people.

​We use this information to guide the delivery of safe, appropriate, and effective care.  We use different levels of Care Coordination activities to help our members regain optimum health and self-management. 

​Each service level that we provide includes a comprehensive assessment of a member's conditions and care needs, determining available benefits and resources, while developing and implementing a plan to meet our goals. 

​We meet our  goals through the following services:  

    • General and Complex Case Management
    • Transitions of Care
    • Maternal Child Health Program/Growing Together Program(GTP)

​Following is contact information for our Care Coordination Departments in our Northern and Southern Regions. Click on a county name to view their current programs.

​Northern Region Counties

Contact Information - Redding Office

Phone: (800) 809-1350
Fax: (530) 245-0612

 Resources for Providers

​Car​e Coordination Email/Fax Referral Form

Click Here to Download the Southern Region Form 

Lake, Marin, Mendocino, Napa, Solano, Sonoma, and Yolo Counties 

Complete the form and send with pertinent health records by secure fax to our Care Coordination Inbox: Care Coordination PHC Southern Region​ 
or (707) 863-4502.

Click Here to Download Northern Region Form

Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties

Complete the form and send with pertinent health records by secure fax to our Care Coordination Inbox

Email:  Care Coordination PHC Northern Region​​ 

Fax (530) 245-0612

To contact Care Coordination Department and refer by telephone, please call 1-800-809-1350.

​Southern Region Counties

Contact Information - Fairfield Office

Phone: (800) 809-1350
Fax: (707) 863-4502