Medi-Cal

Coronavirus Information

​​Attention PHC Members:

Due to Covid-19 your doctors’ office may have new temporary operating hours.  Please call your doctor’s office to find out what hours they are open. If you have trouble getting a hold of someone please call PHC’s Member Services department at (800) 863-4155, TTY users can call the California Relay Service at (800) 735-2929 or 711.

Due to the coronavirus (COVID-19), the California governor has issued a statewide "Stay Home" order. To help prevent the spread of the disease, everyone is required to stay home except for essential activities. If you go out, keep at least 6 feet of distance from others and wear a cloth face covering when in public places.

Click here to learn more about cloth face coverings.

Are you a member with a question about COVID-19 or something else? Call us today, and we'll walk through your questions with you. Call  (800) 863-4155. TTY: (800) 735-2929 or 711. You can also call our Advice Nurse Line 7 days a week, 24 hours a day at (866) 778-8873.

PHC is sharing important information about the COVID-19 and recommendations to help prevent the spread of COVID-19. Please visit our Emergency Resource page for a list of resources. Click here

​​​About

Our Member Services Department serves over 570​,000 members. Their number one goal is to provide exceptional service to every inquiry whether it comes as a telephone call or a mail request for assistance. At the end of each phone call each Member Services Representatives will ask ​​you, "Have I met your service expectations today?"

​Member Portal

Members.jpg

Our new Member Portal was developed to create an intuitive, secure, and self-service portal enabling members to access clinical, non-clinical and benefits information from a computer or smartphone. Some of the self services available may include:

  • View Lab Results

  • Order/Print ID Card

  • Change PCP

  • Benefits

Click here to access the Member Portal.

Events

June24
June 24, 2020

Board of Commissioners Meeting

​​The Partnership HealthPlan of California is governed by a Board of Commissioners. The Board is comprised of locally elected officials, provider representatives, and patient ...
July03
July 03, 2020

4th of July Holiday

​​​​​​I​​n observance of ​the 4th of July holiday, all PHC offices will be closed on Friday, July 3, 2020.​...
September07
September 07, 2020

Labor Day Holiday

​​​In observance of the Labor Day holiday all PHC offices will be closed on Monday, September 7, 2020.​...

​Consumer Advisory Committee (CAC)

The Consumer Advisory Committee (CAC) advocates for members by ensuring that PHC is responsive to the diversity of health care needs of all members. Click below for more information:

    • Northern Region CAC (Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties​