Click the desired language to view the printable Glossary of Terms - English, Spanish, Russian, Tagalog. The Glossary of Terms includes how we receive, collect, and check provider information.
DHCS Approved Alternative Access Standards
The state has set time and distance standards to ensure members have availability and access to covered health care services. This means that you should be able to access health care services within a specified time and distance from your home. If you live in an area that a service is not available, the state may approve alternative time and distance standards. If you have are having trouble accessing covered services, we can help. Call our Member Services Department at (800) 863-4155 (TTY (800) 735-2929 or call 711).
If your zip code and provider type are listed on the approved alternate access standards, Partnership must help you find an appointment. You have a right to call Member Services at (800) 863-4155 (TTY (800) 735-2929 or call 711) to get help with finding an appointment to a closer specialist. If Partnership cannot find you an appointment with a closer specialist, Partnership will arrange transportation to see the specialist.
To review the Department of Health Care Services (DHCS) Approval of Alternative Access Standards for the Partnership service area - click here.
Find an error in the Provider Directory?
The online directory is updated daily to reflect changes made the previous business day. If you believe that you have found an error in the Provider Directory send an email to PHCDirectory@partnershiphp.org including your first name, last name, and phone number in case there are questions on the error or call us at (800) 863-4155.
Providers, you now have the ability to verify your site's information in the online searchable directory. Once you select show details after searching for your site, there will be a verification box on the bottom right hand corner. You can also submit requests to update information at the same time.
If you have any questions, or would like a copy of a Provider Directory, please contact our Member Services Department at (800) 863-4155. TTY Users: Call the California Relay Service at (800) 735-2929 or call 711.
