See Section 4 in your Handbook to learn about Prescription Drug coverage.
Medi-Cal offers pharmacy services as one of the program's many benefits. Starting January 1, 2022, your pharmacy benefit will be provided by the Department of Health Care Services (DHCS) instead of Partnership HealthPlan of California. Your prescription medications will be covered by Medi-Cal Rx. Read More
You can call the Medi-Cal Rx customer service center at (800) 977-2273, 24-hours a day, 7-days a week, or 711 for TTY.
You can find a list of pharmacies that work with Medi-Cal Rx in the Medi-Cal Rx Pharmacy Directory at
medi-calrx.dhcs.ca.gov/home/.
Medi-Cal Rx: Pharmacy Benefit
All Medi-Cal members are covered under the pharmacy benefit given by Medi-Cal Rx, not Partnership HealthPlan of California. Medi-Cal Rx decides which medicines and how many doses are covered.
You may need prior approval, or a Treatment Authorization Request (TAR), for some medicines to be covered. Medi-Cal Rx works with your Medi-Cal plan, Partnership, to review and approve TARs. If your medicines are not covered by Medi-Cal Rx, your provider or pharmacy will need to send TARs to the Medi-Cal Rx supplier or customer service center.
You can call Medi-Cal Rx customer service anytime at (800) 977-2273 for help with your medicines or any questions. If you cannot reach the Medi-Cal Rx customer service center or need more help, please call Partnership at (800) 863-4155, Monday – Friday, 8 a.m. to 5 p.m. TTY users can call the California Relay Service at (800) 735-2929 or call 711.
Partnership's "Medical Drug Benefit"
You may get your prescribed medicines at your provider's office, hospital, or at a pharmacy. The ones you get at your provider's office or hospital are covered by Partnership HealthPlan of California's medical drug benefit. Medi-Cal Rx covers the medicines you get from a pharmacy.
Partnership decides which and how much of each medicine is covered by the medical drug benefit. Partnership reviews treatment authorization requests (TARs) for these medicines.
On our website, you can find:
If you have questions about how Partnership covers the medicines you get at your provider's office and hospital, please call Partnership Member Services at (800) 863-4155, Monday – Friday, 8 a.m. to 5 p.m. TTY users can call the California Relay Service at (800) 735-2929 or call 711.