Enhanced Care Management

Enhanced Care Management (ECM) is a new statewide Medi-Cal benefit. The goal of ECM is to provide a whole-person approach to care that addresses the clinical and non-clinical needs of high-need Medi-Cal beneficiaries enrolled in managed care health plans.

ECM provides comprehensive care services to specific populations of focus through systemic coordination that is collaborative, interdisciplinary, community-based, high-touch, and person-centered.

Reporting





Recorded Trainings and Upcoming Webinars

ECM Policies


DHCS Materials

Billing

Authorizations

Forms

Provider Directory

  • View the Partnership Provider Directory HERE
  • Are you in need of assistance with the ECM/CS Provider Directory? View the Provider Directory Cheatsheet HERE

Partnership Contacts

PointClickCare

Are you needing assistance with the PointClickCare platform and require IT support? Below is their contact information:

Please see the Help and User Customer Community section for training materials, questions and answers, discussions, and videos.

ECM Time Frames (Updated January 2024)

Click HERE for all DHCS and Partnership ECM timeframes.

*The Incarcerated and Transitioning to the Community Population of Focus will go live statewide in alignment with pre-release Medi-Cal services. DHCS will announce timing at a later date in alignment with the 1115 demonstration waiver request to provide pre-release services in the 90 days prior to release.

Want to become an ECM Provider? 

To get started, please email CalAIM@PartnershipHP.org to request an ECM Readiness Questionnaire!