Language Assistance

Partnership HealthPlan of Caifornia (PHC) wants to let our members know we speak their language. For doctor's appointments, a qualified health interpreter will be provided, if needed. There is no need to ask family or friends to interpret for members. Contact us at (800) 863-4155 to access the service. Providers and members can request interpreter services at no cost.

Our interpreter service is for many languages, as well as American Sign Language, so be sure to:

  • Ask members what language they prefer to speak and read
  • Ask for an interpreter when you schedule an appointment
  • ATTENTION: If you speak another language, language assistance services, free of charge, are available to you. Call 1-800-863-4155 (TTY: 1-800-735-2929).
  • ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-863-4155 (TTY: 1- 800-735-2929).
  • ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните 1-800-863-4155 (телетайп: 1-800-735-2929).
  • 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電1-800-863-4155(TTY:1-800-735-2929)
  • CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-863-4155 (TTY: 1-800-735-2929).
  • 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.1-800-863-4155 (TTY: 1-800-735-2929)번으로 전화해 주십시오.
  • PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-863-4155 (TTY: 1-800-735-2929).
  •  ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 1-800-863-4155) رقم .( 800-735-2929-1 :والبكم الصم ھ
  • ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-800-863-4155 (TTY: 1-800-735-2929).
  • ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-800-863-4155 (ATS : 1-800-735-2929).
  • ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-800-863-4155 (TTY: 1-800-735-2929).
  • UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-800-863-4155 (TTY: 1-800-735-2929).
  • 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-800-863-4155(TTY: 1-800-735-2929)まで、お電話にてご連絡ください。
  • ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-800-863-4155 (TTY: 1-800-735-2929).
  • ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-863-4155 (TTY: 1-800-735-2929).
  •  توجھ: اگر بھ زبان فارسی گفتگو می کنید، تسھیلات زبانی بصورت رایگان برای شما .بگیرید تماس 1-800-863-4155 (TTY: 1-800-735-2929) با. باشد می ف

​Translation of Member Materials

PHC pro​vides written materials in a language that our members can read. Most are written in English, Spanish and Russian. If a member cannot read any of these languages or they are not getting materials in their preferred language, let us know. Members can also receive materials in audio format or other alternative formats at their request. 

​Complaints and Appeals related to Language Services

PHC members have the right to file a complaint or appeal if they feel their language needs have not been met. For more information about filing a complaint or appeal, call our Member Services Department at (800) 863-4155.​