Provider Newsletter

The Summer 2024 edition of the Partnership HealthPlan of California Provider Newsletter is now available!

Click here to view

We are excited to share that the Partnership Provider Newsletter will go paperless in 2023. Beginning with the Fall 2023 edition, the Provider Newsletter will be shared by email and through our website. We will no longer print and mail the newsletter.

To sign up for the digital format of the Provider Newsletter via email and join our email list, please click here.

​Statements in Every Newsletter

Whole Child Model for CCS-Eligible Members

Partnership HealthPlan of California’s Whole Child Model (WCM) program provides diagnostic, treatment and case management services for individuals under age 21 who have been diagnosed with a condition eligible for California Children’s Services (CCS). To learn more, click here.

Eligibility Reminder

Don't forget to check eligibility and primary care provider (PCP) assignments.

It is not uncommon for Partnership members to lose Medi-Cal eligibility or change PCPs. To ensure that providers get reimbursed as appropriate for services provided, Partnership would like to remind provider offices to always check eligibility and PCP assignment prior to providing the service. This can be done by using Partnership's online eligibility system or by calling our Integrated Voice Response (IVR) system at (800) 557-5471.

Notice about Billing Medi-Cal Members

Per the Department of Health Care Services (DHCS), providers are prohibited from billing or seeking reimbursement from Medi-Cal members which includes but is not limited to; co-payments, deductibles, and/or fees for missed appointments.

PCP Access & Availability Standards

Credentialing Rights & Responsibilities

Interpretation Services

Access to Member's Primary Language

Cultural and Linguistic Toolkit

Member Rights & Responsibilities

A Shared Responsibility - Protecting Member/Patient Information


The Partnership Medical Drug List (MDL) Navigator can be found at

For the most current P&T Drug Benefit updates and changes, please see Partnership's Drug Benefit Updates webpage. Updates from P&T are posted quarterly.

The Partnership Covered Drug List webpage contains links to the following drug coverage information:

  • Quarterly P&T changes for the Partnership medical drug benefit (drugs injected or otherwise given to a member in a doctor's office, clinic, or outpatient hospital).
  • The list of Medi-Cal covered medical drugs
  • The State Medi-Cal RX covered drug list

Pre-authorization information for both Partnership medical drug request and Medi-Cal RX (pharmacy drugs) can be found here.

If you would like a copy of the Utilization Management criteria utilized for Partnership's medical drug benefit, please contact Partnership at (800) 863-4155.

Provider Manual 

To view Partnership's Medi-Cal Provider Manual including all policies, procedures, and guidelines, click here.

Utilization Management Criteria 

Partnership's Utilization Management (UM) criteria
and policies are available by accessing the Partnership Medi-Cal Provider Manual. To view the Provider Manual, click here.

UM criteria is located in the Health Services category (section 5) within the Provider Manual, click here to view.

Staff are available to assist you with UM related questions during business hours, 8 a.m. - 5 p.m., Monday through Friday. Calls received after business hours will be returned the next business day.