Cultural and Linguistic Toolkit

​Partnership HealthPlan of California (PHC) Cultural and Linguistic Committee has coordinated this toolkit
to educate providers about documenting patient language needs in medical charts, accessing interpreter
services, and referring patients to culturally and linguistically appropriate community service programs.
Click on an item to view or print:

• APL 21-004 - Standards for Determining Threshold languages, Nondiscrimination Requirements, and Language Assistance Services
  
  
• APL 22-002 - Alternative Format Selection For Members With Visual Impairments
• Alternative Format Selection Application 
  
• Industry Collaborative Efforts (ICE) “Better Communication, Better Care: Provider Tools for Diverse Populations​”
  

• Interpretive Services Flyer

• Summary of relevant federal and state regulations
  

• Best Practices for Communicating through an Interpreter
  

• Interpretation Services Available Language Card – useful for identifying patient’s native language
  

• Notice for PHC Members - card in 4 languages

• Tips for documenting Interpretive Services
  

• Request or Refusal Form for Interpreter Services (English) (Tagalog) (Spanish) (Russian) 
  

• Documenting Interpretive Services: labels for patient charts

• Why Culturally Competent Care? Pamphlet with details on free online resources for cultural competence
  including CME/CEU credits.

• Healthcare Interpreter Certification Information
  

• On Demand: Cultural Competency for Providers
  

• Ask Me 3: Good Questions for Good Member Health (English) (Spanish)
  

For any questions regarding the Cultural and Linguistic Provider Toolkit, please contact your Provider Relations Representative.