Partnership HealthPlan of California's Utilization Management (UM) program team serves to implement a comprehensive integrated process that actively evaluates and manages utilization of health care resources delivered to all members, and to actively pursue identified opportunities for improvement. The UM program serves our members by assuring that:
• Members receive the appropriate quantity and quality of healthcare services
• Service is delivered at the appropriate time
• The setting the service is delivered in is consistent with the medical care needs of our members
