Incorporating Patient Experience in Quality Improvement Projects and PlansMay 7, 2024
Recording
Presentation
This webinar discusses the importance of incorporating patient experience measures in your quality improvement projects and plans. Topics for discussion and practice will include assessment of patient experience data, identify opportunities to conduct PDSAs that address patient experience priorities, and strategies for collaborating with patients and families.
Participants will be able to:
- Describe how patient experience impacts clinical outcomes, patient satisfaction, provider/staff satisfaction, and healthcare quality.
- Identify opportunities to assess patient experience data from a QI perspective.
- Apply QI methodology to patient experience improvement activities.
- Discuss strategies for involving patients and their families in the QI process.
Partnering for Pediatric Lead Prevention
March 7, 2024
Recording
Presentation
Partnership invites your organization to apply to participate in this initiative to increase pediatric lead testing for Partnership HealthPlan of California enrolled, age-appropriate pediatric patients in the primary care setting.
Improving Measure Outcomes Webinar Series
These learning sessions will cover Partnership's Primary Care Provider Quality Incentive Program measures.
Target audience: Clinicians, practice managers, quality improvement teams, and staff who are responsible for participating and leading quality improvement efforts within their organization.
Improving Measure Outcomes: Preventative Care for 0 - 2 Year Olds Webinar
Improving Measure Outcomes: Diabetes Management
Incorporating Equity into PDSAs: Linking Quality and Equity in QI Projects
October 5, 2023
Recording
Presentation
This webinar discusses strategies to incorporate healthy equity into existing and future Plan-Do-Study-Act (PDSA) and quality improvement projects. Key topics will include using data to identify health disparities, incorporating equity lens into PDSAs, and selecting measures to monitor improvements over time.
Presented by the Health Alliance of Northern California (HANC) and North Coast Clinics Network (NCCN)
Advancing Health Equity: Linking Quality and Equity in Quality Improvement Projects
April 18, 2023
Recording
Presentation
This webinar presents information from the Roadmap to Advance Health Equity developed by Advancing Health Equity: Leading Care, Payment and Systems Transformation (AHE). The webinar will discuss key topics including: discovering and prioritizing differences in care, outcomes, and/or experiences across patient groups; planning equity-focused projects; and measuring impact.
Target Audience: Quality improvement staff, team leaders, managers, and front-line staff
Presented by: The Health Alliance of Northern California (HANC) and North Coast Clinics Network (NCCN)
Mapping Your Way to Improvement: Using Process Maps to Chart the Patient ExperienceMarch 2, 2023
Recording
Presentation
This training session includes overviews of different types of process mapping strategies including value stream mapping to support PDSAs and improvement projects.
Target Audience: Quality improvement staff, team leaders, managers, and front-line staff.
Using Lean and A3 Thinking to Manage Improvement Projects
Targeted Audience: Clinicians, practice managers, quality improvement teams, and staff who are responsible for participating and leading quality improvement efforts within their organization.
Session 1 of 5: Introduction to Quality and Goal Setting
Targeted Audience: For those leading or highly involved in setting priorities for their quality measures.
Advanced Access Webinar Series for Primary Care ProvidersAdvanced Access was designed to establish and refine the empanelment process; optimize care teams; improve clinical outcomes; and increase patient, provider, and staff satisfaction.
This five-part series provides an overview of the guiding principles of Advanced Access. The webinars cover strategies to reduce delays for appointments, pertinent aims and measures, and resources to support continued improvement.
Barbara Boushon, RN, BSN, was selected as the faculty to lead this webinar series. Barbara is an expert in the field and has over 20 years of experience leading collaboratives, webinars, and training sessions on Advanced Access across the United States.
Targeted Audience: Primay Care Providers, Nurse Practitioners, Physician Assistants, Registered Nurses, Licensed Vocational Nurses, Medical Assistants, Quality improvement Staff, office managers, and front/back office staff.
Webinar #1: Introduction to Advanced Access
(Length: 1 hour, 3 minutes)
- Identify the benefits of improving access
- Identify guiding principles of Advanced Access improvement
- Learn how to measure 3NA, panel, no-show appointments, and demand/supply/activity
- Learn why the demand/supply balance is important
Recording
Presentation
Webinar #2: Reducing Delays for Appointments - Part 1
(Length: 1 hour)
- Review the elements of the model for improvement
- Learn methods to reduce demand for appointments
- Learn change ideas to reduce no-show appointments
Recording
Presentation
Webinar #3: Reducing Delays for Appointments - Part 2
(Length: 1 hour)
- Learn ways to reduce appointment types and times
- Learn change ideas to optimize the care team to increase supply
- Learn to perform Care Team Work Analysis (CTWA)
Recording
Presentation
