Telehealth Services


PHC is actively working on ways to offer expanded telehealth services to our members and to our network of providers. PHC aims to provide and increase its telehealth services and programs within the communities we serve, and will continue to look for opportunities to improve access to quality care.  We are committed to supporting telehealth services because we believe it to be an effective vehicle for increasing access to care for our members, equipping providers with additional ways of delivering care and helping the communities in which we serve.   

So what is Telehealth you may ask?  Telehealth can be defined as "A collection of means or methods for enhancing health care, public health, and health education delivery and support using telecommunication technologies" ("What is Telehealth", 2016).  Telehealth allows vast modalities of delivery methods that serve community, patient and provider needs.  These modalities make it possible for patients to receive specialty care through live videoconferencing, obtain expert medical advice/feedback from providers via secure email, allows provider sites to share data, pictures and video recordings securely and permits patients to receive health tips on ways to stay active, eat healthy and maintain healthy pregnancies.  Telehealth also makes it possible for primary care providers to collaborate directly with specialists, receive expert medical advice and recommendations, and obtain feedback to manage specialty care patients.

Source: What is Telehealth.(2016). Retrieved from

For providers interested in bringing telehealth services to their organization or more about PHC Telehealth programs contact:


eConsult's unique approach to specialty care access is extremely important for PHC members.   The system allows providers and PCPs to build and maintain relationships with a focus on patient care by providing a HIPAA compliant platform for collaboration.  PCPs will be able to request specialty consults for a variety of adult specialties and members gain access to care faster.

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Treating mild to moderate behavioral healthcare needs through Beacon Health Options has allowed more than 22,000 PHC Members access to behavioral health services between the years 2014 and 2015, with more members to be serviced in the future. Beacon's network of providers assist in serving patient behavioral health needs and in educating PCPs on behavioral health care.  With a focus on building better outcomes for people who have behavioral health needs, PHC and Beacon Health Options are working in tandem to address and support a longstanding, significant unmet need, and will continue to develop innovative approaches to meet the behavioral health needs of PHC Members.​

Click Here to find a Beacon provider​


PHC is partnering with Synovation Medical Group to assist in the managing pain safely (MPS) initiative by providing peer to peer telephonic consultations for pain management.  One of PHC's goals is for providers to be able to assist members with accessing pain medications that are within the proper dosage guidelines.  The safe prescribing of opioids like OxyContin can be handled by a patient's primary care physician (PCP) with the recommendation provided from a Synovation pain specialist.  Telephonic consultations can help to reduce the unnecessary or inappropriate specialty referral and can assist providers with the prescribing of opioids safely and appropriately. All general and patient specific pain management questions are answered.

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TeleMed2U (TM2U) has been providing specialty care access via video telehealth to PHC members since 2014 with services available to over 60,000 members. TM2U's dynamic approach to servicing patients via live video consultation has proven essential to treating and managing a patient's specialty care needs. TM2U specialists are board certified and fellowship trained, and are also fully credentialed to meet PHC's standards. TM2U specialists have provided over 9000 video consultations with existing PHC providers and are continuing to expand their specialty access & availability.

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Diabetic Retinopathy screening via telehealth is currently being provided at 6 primary care provider (PCP) sites to prevent diabetic blindness.  Diabetic Retinopathy is the greatest cause of permanent blindness amongst working age adults in the United States (US). The technology used will allow trained clinic staff to capture retinal images, store and forward them to UC Berkeley Optometric Eye Center for further interpretation and assist in the detection and treatment of the disease.  PHC has provided the necessary equipment to help each site increase its screening rates by at least 68 percent by 2017.  With successful screening, Diabetic Retinopathy is 90 percent preventable.    

Diabetic Retinopathy Screening​​