Quality and Performance Improvement

Providing Service, Quality, and High-Value Health Care for Our Community

The Quality Improvement Department strives to improve the quality of care provided to Partnership HealthPlan members by partnering with our provider network and community on improvement initiatives.

Our goals include:

      • Improving the health of the populations we serve
      • Enhancing the patient experience of care
      • Ensuring patient safety
      • Measuring and encouraging appropriate use of clinical resources
      • Strengthening a culture of continuous quality improvement in our network through trainings and practice coaching

Quality Improvement Programs

Partnership HealthPlan of California offers three Improvement Programs offering financial incentives and technical assistance to providers who serve our members.  

Primary Care Provider Quality Improvement Program (PCP QIP)

Hospital Quality Improvement Program​ (HQIP)

Long-Term Care Quality Improvement Program
(LTC QIP)

Palliative Care Quality Improvement Program (PC QIP)

Events

 

  

2017 Transition Period Wrap Up and
2018 PCP QIP Kick-off Webinar

Wednesday, January 24


Let's Talk: Promoting and Engaging in Advance Care Planning

Tuesday, January 30


2018 Measurement Changes Webinar

Tuesday, February 6

 
Click Here for Details

HEDIS

 

The Healthcare Effectiveness Data Information Set (HEDIS) is a tool created by the National Committee on Quality Assurance (NCQA) to measure the performance of health plans on the quality of care and service provided to their members.

Learn More about HEDIS

Patient Safety


Our Patient Safety team works with providers to maintain standards and practices for our members' safety.

Learn More about Patient Safety

Partnership
 Improvement Academy

The Partnership Improvement Academy (PIA) was created for clinicians, administrators, and staff to gain quality improvement expertise from industry leaders and peers.

Learn More about PIA Programs


 

​Strategic Initiatives

Each year Partnership HealthPlan of California selects several initiatives to assist our members and the community at large. 

Learn More about Strategic Initiatives

News

January01
January 01, 2018

Four health programs successfully fight the opioid epidemic

​Drug overdose deaths and opioid-involved deaths continue to climb, according to the CDC. Ninety-one Americans die every day from an opioid ...
December19
December 19, 2017

Starting Jan. 1, 2018, new Palliative Care benefit offers patient- and family-centered care for those facing end of life

Palliative care is patient- and family-centered care that anticipates, prevents, and treats suffering during end of life. And beginning Jan...
August29
August 29, 2017

KHUM In Depth: Healthcare in Humboldt

​Jennifer Chancellor, Northwest Regional Manager of Partnership HealthPlan of California (PHC), talks about PHC's role in administ...

Events

January24
January 24, 2018

2017 Transition Period Wrap Up and 2018 PCP QIP Kick-off Webinar

This webinar will share important information on timeline, measurement set changes, and discuss in detail the programmatic changes taking place in 2018....
January30
January 30, 2018

Webinar Series: Let’s Talk: Promoting and Engaging in Advance Care Planning

​This FREE training is designed for providers, nurses, social workers, and otherprimary care practice staff who discuss Advance Care Planning with patients. Six continuing edu...
February19
February 19, 2018

President's Day Holiday Observance

​​​In observance of ​the President's Day holiday, all PHC offices will be closed on Monday February 19, 2018.​...