Quality and Performance Improvement

Providing Service, Quality, and High-Value Health Care for Our Community

The Quality Improvement Department strives to improve the quality of care provided to Partnership HealthPlan members by partnering with our provider network and community on improvement initiatives.

Our goals include:

      • Improving the health of the populations we serve
      • Enhancing the patient experience of care
      • Ensuring patient safety
      • Measuring and encouraging appropriate use of clinical resources
      • Strengthening a culture of continuous quality improvement in our network through trainings and practice coaching

Attention Providers:

CORONAVIRUS (COVID-19) INFORMATION: We want to keep our communities and our staff healthy and safe. This includes taking social distancing seriously. So, while we are still here to help, most of us are helping you from home. For a listing of the Provider Bulletins related to setting up telehealth and one on State Fair Hearings, please refer to our Provider Relations Webpage.

Thank you for all you do!
The Quality & Performance Improvement Team


Events

   

Role of Leadership in QI Efforts - Interview with Top-Performing Leaders

September & October 2021


Click Here for Details

HEDIS

 

The Healthcare Effectiveness Data Information Set (HEDIS) is a tool created by the National Committee on Quality Assurance (NCQA) to measure the performance of health plans on the quality of care and service provided to their members.

Learn More about HEDIS

 

Patient Safety


Our Patient Safety team works with providers to maintain standards and practices for our members' safety.

Learn More about Patient Safety

Partnership
 Improvement Academy

The Partnership Improvement Academy (PIA) was created for clinicians, administrators, and staff to gain quality improvement expertise from industry leaders and peers.

Learn More about PIA Programs


 

​Strategic Initiatives

Each year Partnership HealthPlan of California selects several initiatives to assist our members and the community at large. 

Learn More about Strategic Initiatives

News

April20
April 20, 2021

PHC to Receive, Disburse $36M for Behavioral Health Projects

Over the next two years, Partnership HealthPlan of California will receive more than $36 million from the state of California to boost the i...
January28
January 28, 2021

PHC Earns NCQA Accreditation

​The National Committee for Quality Assurance (NCQA) this week awarded Accreditation to Partnership HealthPlan of California.

Events

August12
August 12, 2021

PHC Hiring Event

​Partnership HealthPlan of California (PHC) is hiring! We will be hosting a hiring event for multiple full-time positions at our Redding location in August. Be sure to registe...
September06
September 06, 2021

Labor Day Holiday

​​​In observance of the Labor Day holiday, all PHC offices will be closed on Monday, September 6, 2021.​...
September23
September 23, 2021

The Role of Leadership in Quality Improvement Efforts - Interview with Top-Performing Leaders

​Thursday, September 23, 20201 - Noon to 1 p.m.