HEDIS Medical Records Retrieval

EMR Remote Retrieval


Given the time-sensitive nature of the HEDIS Medical Record Retrieval project, we are encouraging providers to utilize the EMR Remote Access method to improve efficiency and reduce the resources required from a provider site needed to complete retrieval.

PHC’s HEDIS team has developed a suite of materials to address common questions from providers about the EMR Remote Access retrieval method. If you have a question that is not addressed, please contact us at HEDISMRA@partnershiphp.org.

Engagement Letter

We have provided an engagement letter to introduce the EMR Remote Retrieval method and our remote retrieval vendor, KDJ Consultants, as well as engage key stakeholders at your site.
Click here to view the Engagement Letter

EMR Remote Access Retrieval Form

If your site has chosen to do EMR Remote Retrieval for HEDIS 2021, please click here to complete the EMR Remote Access Retrieval Form. 

In the event you cannot access the link above, please return the completed EMR Remote Access Retrieval form below to HEDISMRA@partnershiphp.org or by fax to (707) 863-4314.
Click here to view a PDF version of the Remote Access Retrieval Form

EMR Remote Access Technical Guidelines
We have provided a list of technical guidelines to help your group determine if your system has the necessary capabilities to successfully conduct read-only EMR Remote Retrieval for the HEDIS 2020 season.
Click here to view the EMR Remote Access Technical Guidelines

Frequently Asked Questions

Click here to view our EMR Remote Retrieval frequently asked questions



On-site and Provider Method Retrieval


On-site and Provider Method (provider method refers to fax or mail) retrieval will be conducted internally by PHC for HEDIS 2022. More information regarding PHC medical record retrieval will be posted later this year. 

Annual Provider Information Form

We are requesting less than ten minutes of your time to complete the Annual Provider Information Form. This form will collect key information regarding your site to improve efficiency in retrieving appropriate medical record documentation. 
Please click here.

Please Note: If your site has completed the EMR Remote Access Retrieval Form, you do not need to complete the Annual Provider Information form. 


Eye Care Providers


The Comprehensive Diabetes Care (CDC) Eye Exam measure requires a retinal or dilated eye exam performed in the measurement year or in the year prior. It is important for PHC to capture the high-quality care provided by our eye care network in our annual HEDIS performance. For the HEDIS 2020 season, PHC will outreach to our eye care network to retrieve the relevant medical documentation needed for this measure.  Information will be posted February 2019. If you have questions pertaining to retrieval in the interim, please contact the HEDIS team at (866) 828-2302 or by email at HEDISMRA@partnershiphp.org.

Frequently Asked Questions (FAQ)

To learn more information, please see our FAQ.
Click here to view Eye Care Providers FAQ

Contact Us

Email: HEDISMRA@partnershiphp.org
Phone: (866) 828-2302
Fax: (707) 863-4314